Shipping Info

How soon will my order be shipped?

We try our best to process and ship orders the same day we receive them, and we understand how quickly you need the inventory to arrive. Orders will generally be shipped within one (1) business day after receipt of payment and depending on availability of goods.

Orders placed AFTER 12PM PST cannot be guaranteed to be shipped out the same day.

 

What are the USA Shipping Rates and Delivery options?

Orders shipped via UPS Ground Shipping usually arrive within 3-5 business days.

Domestic Service (UPS)

Cost

Delivery Time

Ground Domestic

Depends on weight & destination

4-7 days

3rd Day Shipping

Depends on weight & destination

3 days

2nd Day Shipping

Depends on weight & destination

2 days

Next Day Shipping

Depends on weight & destination

1 day


 

What are the International Shipping Rates and Delivery options?

Cost of shipping depends on actual weight of items in cart. The actual shipping cost will be calculated and included in the Shipping section of checkout.

Customers are responsible for all duties, tariffs, taxes, broker fees, and all other customs related fees plus all freight charges.

International Service (FedEx)

Cost

Delivery Time

Ground

Depends on weight & destination

3-7 days

Economy

Depends on weight & destination

2-5 days

First Class

Depends on weight & destination

2 days

Priority

Depends on weight & destination

1-3 days

 

Returns & Exchanges

Our Return Policy

No returns will be accepted without a prior written authorization.

Merchandise can be returned within 14 days of receipt for store credit only.

Merchandise can be exchanged within 14 days of receipt.

Returned/Exchanged items must be in unopened condition with the manufacturers’ seal.

Merchandise returned/exchanged AFTER the 14 day return policy will be charged a 25% restocking fee.

 

The Process

For all returns/ exchanges/ damages, please email us at sales@shopirisbasic.com detailing the reason for the return along with a picture (if damaged). Once we approve the return/exchange, we will send you a Return Authorization Number and Form. Please include this RA form in the box being returned.

 

Return for Store Credit:

Once we receive your merchandise, we will issue a Store Credit to your account. You will receive a confirmation email regarding the details of your Store Credit which you can use for any future orders placed at Shopirisbasic.com.

Exchange:

Once we receive your merchandise, we will credit the amount returned to the new merchandise you are exchanging for. If there is store credit left over, we will email you to inform you of your remaining balance. If the credit does not cover the cost of your new order, we will inform you of the remaining balance.

Damages:

When we issue your Return Authorization Number and Form, we will issue a return shipping label to cover for the cost of shipping of your damaged goods. Once we receive the damaged merchandise, we can send out a replacement (Same style, color and size, if available), credit your account (Store Credit), or refund your account (Back to original CC). Original shipping charges are non-refundable.